We recommend booking at least 2-4 weeks in advance to guarantee your preferred choice of hair service, stylist, date, and time.
We suggest booking your next appointment on departure. Please be sure to enter the appointment date and time into your diary. A text message reminder will be sent out 1 day before your appointment.
Please arrive on-time for your appointment, late arrival may limit your appointment time.
In the unusual event that your stylist is not available or your appointment through circumstances beyond our control, we reserve the right to transfer the booking to an alternative stylist if available. If we need to cancel your booking, we will endeavour to contact you by telephone. Please ensure your contact details are kept up to date.
We accept all major credit/debit cards and cash.
All new client appointments or appointments longer that 1 hour require a non-refundable deposit of 50% of the booking value. This will only be refunded if the 24 hour cancellation notice is given as set out below. The great thing about paying a deposit is you have less to pay at the appointment.
No show appointments and late cancellations cost employees £1153 annually. This is up to 530 hours of lost productivity time annually, over 10 'lost' hours every week. No employee can afford to lose this from their wages, stylists work on a % commission like the majority of stylists across the world.
We require a full 24 hours cancellation notice of all appointments so we can try to resell the time. Failure to cancel in time is considered a No Show
24 HOURS NOTICE means we must have received and acknowledged notification of cancellation during salon opening times 24 hours or more before your appointment time. We do understand life gets in the way sometimes, we are all so busy appointments can slip our mind, so we give you our 2 Step Fairness Policy.
1st NO SHOW you are charged 50% of your booked appointment value and we let you spend that charge on salon products, so you have something to show for your charge. That’s fair right?
2nd NO SHOW and any next one you are charged 50% of the appointment value.
In return we agree that if we need to change your appointment with less than 24 hours’ notice and your booking has stood for more than 48 hours we will endeavour to offer you another appointment on the same day.
If you are late for your appointment the time comes off your appointment and we cannot guarantee the full service you booked for. We can guarantee your stylist will do everything they can to make you look and feel amazing in the time they have. If we are late starting your appointment your service is not affected.
In our service industry appointment times can be unpredictable so we base them on averages. We cannot guarantee you will be in and out in your exact booking time so please make appointments when you are not in a rush to get out at a specific time. We want you to have the best salon experience and rushing will not only compromises your experience but adds stress and pressure on your stylist. We thank you in advance for your understanding and supporting your stylist and the salon team.
Should you have any health issues e.g., blood pressure, circulation, skin problems, allergies, have recently had an operation etc, or are pregnant, we advise you to check with your GP before booking an appointment and bringing this to the attention of your stylist. If you have any queries about our products or services, please get in touch and we will be happy to answer them.
Due to our close contact with clients, we will be following the following guidelines to ensure the safety of our clients and staff:
Please join the salon Facebook page to keep up to date with the news, arrival of new products, and promotions. We will also send out a few emails each year, which you can opt-out of at any time.